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What Chat Bots Can Do for Your Insurance Company


Insurance Marketing   Insurance Agent Blog   Insurance Sales  

Customers are increasingly demanding a better insurance buying experience. They’re looking for those insurance companies who provide multiple methods for communication, beyond call centers. Funny enough, one of the best ways to provide a more personal connection with insurance clients is through the use of robots. In this case, insurance chat robots.

 

Insurance customers hate going through phone prompts, and being filtered through international call centers. In an ever digital world, insurance customers are looking for ways to digitally interact with their insurers. Customer preferred methods of communication include live chat and texting. Some companies even respond to customer service inquiries via tweets.

 

Chat bots can actually handle between 70% and 80% of insurance customer queries, and can hand off insurance queries to live agents when unable to respond. The transition is seamless, and often sounds less robotic than a call center employee reading of a script.

 

Bots like Domino’s pizza tracker, allow customers to follow their order live. Their able to see where their order is in the process without ever having to speak with someone at Dominos. Think of the benefits of applying this technology to insurance. Many insurance customers call their agency to find out where their claims are in the process. By streamlining this process with the use of technology, bots can respond to customers, making the process easier and eliminating the high volume of calls centers manage a day.

 

Keep your insurance clients happy by using technology to your advantage. Make communicating with your insurance company better, and keep retention rates high.

 

How does your insurance agency field calls? In what ways do you work to make your communications with clients more personal? Share your thoughts below.

 

Contact Parasol Leads for high quality insurance leads today.

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